Stephen Q. Bailey 

Network/Systems Engineer/Instructor

Proven experience demonstrated as an instructor to both familiar and new users to Pc’s routers, switches and IP/VoIP networks.  Demonstrate strong leadership skills to address any issues pertaining to networks and customer service issues.  A Subject matter expert (SME) in addressing and fault isolation on all 7 layers of the OSI platforms.

·   Superior lead technical and customer service skills resolving challenging end user issues, to include training instructor for both American and Foreign National employees.

·   Demonstrated working knowledge of Operating Systems i.e.Windows7/XP/Server & Exchange. Competent with the entire Microsoft Office Suite.

·   11 years plus hands-on experience with installation and configuration MS Active Directory

·   10 years of telecommunications experience testing layer of the OSI platform including DS0, T1 and DS3 testing.

·   13 years plus hands-on LAN/WAN implementation, migration and troubleshooting with various monitoring applications

·   Active Secret Clearance

 

 

Core Competencies: Network & Systems Troubleshooting PC Peripheral Upgrade and repair; Data Integrity/Recovery; Disaster Recovery Planning; Fiber, CAT5; Training implementation and planning for new applications and out of the box equipment.

 

·   Platforms:UNIX(Solaris9&10,HP-UX),Windows7,XP/Server/2003/2008,Exchange2003/2007, MOSS 2007, Cisco Call Manager, Cisco ASA 5510, ESXi (vSphere Hypervisor), SQL 2005/2008, RAID, IIS, Active Directory, CPOF, BCCS, VM Workstation/Client, FDMA/TDMA

 

·   Networking: TCP/IP, OSPF, EIGRP, BGP, RIP, DMVPN, NHRP, DNS, SMS, Ethernet, SSH, SSL, Frame-Relay, Telnet, VOIP, NTP, SMTP, NMS, VLAN, SAN, VTP, NAS

 

·   Tools: LAN Manager, CMDS, SolarWinds, CiscoWorks, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities(AVG), HP OpenView, Remedy, IBM Tivoli, Microsoft Visio, Lone-Tar, ITS, Enterprise Management Software (EMS), SNMPC, PowerShell, Vcenter, KVM, Remote Desktop, Frequency Analyzer, NetApps,

 

 

 

 

 

 

 

Professional Experience

 

 

 

 

Mantech International

Senior Network Engineer                                                                            Sep 2014 – Aug 2015

Tier III FSR-INC1 WIN-T

Provide daily Tier 3 support to the U.S. Army Regional Hub Node and, its subordinate contractors.  Develop action plans for troubleshooting and backup's on physical hardware and Virtual environments.  Task and follow up on Quarterly updates being applied to Cisco, McAfee, and Dell products.  Provide research for emerging technology and evaluates commercial software for the purpose of implementation within the Regional Hub Node architectures, and maintain technical proficiency by attending symposia, expositions and meetings, and reviewing current communications, network and computer literature.  Daily I provide specialized experience is defined as: Knowledge of Transport Control Protocol and Internet Protocol (TCP/IP), networking, routers, switched, hubs, repeaters, Virtual Private Networks (VPNs), firewalls, Virtual Routing and Forwarding, proxy servers and domain name servers. Knowledge to design, implement and maintain enterprise infrastructure and Regional Hub Nodes and plan future enhancement and demands for network security and operational requirements.  Provide support to ensure the continuous movement of voice and data communications from one location to another via major communications networks such as the DSCS, X/Ka/Ku satellite systems, Defense Information System Network (DISN), Internet Protocol networks (SIPRNET and NIPRNET), and in support of deployed US Forces and worldwide Defense Communications System facilities.
 

 

People Technology & Processes

Senior Field Service Analyst                                                                        Apr 2014 – Sep 2014

BCCS/CPOF/ABCS

 

Perform Field service support and formal classroom training on the Army’s CPOF and other C4ISR platforms.   Assist customers on routine system maintenance and computer system administrative functions with VMware ESXi.  Deploy out of the box operating systems and database management systems.  Conduct training in fault detection, isolation, and correction of computer systems and individual peripheral devices.  Assist in basic troubleshooting of Windows 7, XP and Server 2008.  Provide instructional classroom training on systems hardware and software.  Deploy as needed for hardware and software support for unit training, exercises and missions.  Conduct training in basic configuration of Cisco switches and VLAN Trunk Protocol (VTP).

 

 

 

 

 

 

 

 

 

 

 

USFalcon

FIELD SERVICE ANALYST                                                                        Jan 2012 – Sep 2014

BCCS/CPOF/ABCS

 

Perform Field service support and formal classroom training on the Army’s CPOF and other C4ISR platforms.   Assist customers on routine system maintenance and computer system administrative functions with VMware ESXi.  Deploy out of the box operating systems and database management systems.  Conduct training in fault detection, isolation, and correction of computer systems and individual peripheral devices.  Assist in basic troubleshooting of Windows 7, XP and Server 2008.  Provide instructional classroom training on systems hardware and software.  Deploy as needed for hardware and software support for unit training, exercises and missions.  Conduct training in basic configuration of Cisco switches and VLAN Trunk Protocol (VTP).

 

 

General Dynamics C4S

Win-T IT Instructor II                                                                                  May 2010 – Dec 2011

(SNMPc, Solarwinds, NX-1000, REDCOM Slice, TacHub, Ethernet switches, CISCO and Juniper routers, Call Manager, VoIP, TACLANE, GPS, TRC-170, 190v3, TSC-85,93,154,156A)

 

Perform formalized classroom and/or field training to Senior Officers and Non-Commissioned Officers on basic and advanced networking theory, management, planning of computer routed networks, hardware installation, initialization, hardware/ software configuration and operation, interconnectivity, analyzing network trends troubleshooting network problems, basic level maintenance, and system & communications network recovery procedures.

 

Delan Associates

Information Systems Operator Analyst/ Instructor/Writer                         February 2007- February 2010

(Windows Server 2k3/Exchange, Unix, Solaris 9&10, Security+, Network Vulnerability, Intro to VOIP, DTOC, Matrix Management M3)

 

Serve as an instructor and subject matter expert for the Knowledge Systems Branch (KSD). Provided instructional and technical assistance in the, 25B10 Information Systems Operator Analyst course.  Train on procedures and troubleshooting to provide high security email and interrelated messaging system for organizational users in the Department of Defense. Provided instruction, graded and analyzed performance tests. Conducted counseling related to student failure and provides a recommended course of action. Evaluate test accuracy, test difficulty, and student performance. Installed hardware components and software applications related to Server2k3 and Solaris 9&10. Provide technical support for KSD to include upgrades of system hardware and software. Provide technical expertise in developing training materials. Analyze, designs and redesigns resident computer instruction to include preparation of programs of instruction, lesson plans, practical exercises, tests, training aids, study guides, sequence of instruction and self instructional text.

 

C² Technologies, Inc.

Information Systems Operator Analyst/ Instructor                                        March 2006 - February 2007

(Windows Server 2k3/Exchange, Unix, Solaris 9&10, Security+, Network Vulnerability, Intro to VOIP)

 

Serve as an instructor and subject matter expert for the Knowledge Systems Branch (KSD). Provided instructional and technical assistance in the, 25B10 Information Systems Operator Analyst course.  Taught procedures and troubleshooting to provide high security email and interrelated messaging system for organizational users in the Department of Defense. Provided instruction, graded and analyzed performance tests. Conducted counseling related to student failure and provides a recommended course of action. Evaluate test accuracy, test difficulty, and student performance. Installed hardware components and software applications related to the Microsoft application suite and Solaris 9&10. Provide technical support for KSD to include upgrades of system hardware and software. Provide technical expertise in developing training materials. Analyze, designs and redesigns resident computer instruction to include preparation of programs of instruction, lesson plans, practical exercises, tests, training aids, study guides, sequence of instruction and self instructional text.

 

 

 

 

 

 

Lockheed Martin

Multimedia Design Engineer/Training developer                                      May 2005- March 2006

 

Designs and develops multimedia training aid applications, systems and products involving computer graphics and interactive computing such as computer-based systems for personal computers or CD-ROM applications. Incorporate software applications in multiple technology media systems. Creating and designing graphics, animation, text, and sound. Develop, design and enhance website for internal departments and new accounts.  Assist in the design of the Standalone PC-based simulators for 110 point of instruction (POI) hours of classroom lab instruction for the 531-25B10 reclassification Course. These simulations covered the following major areas of instruction to include Digitized Tactical Operations Center (DTOC) and Tactical Information Management System (TIMS).  Redesigned the Ft. Gordon Information Assurance website, and database to allow tracking stats for commanders to view progress of their soldiers who began courses.

 

Neverstone Networks                                                                                                       

Owner/Network System Engineer                                                           Apr 97 – May 05

 

Managed a independent IT consulting company, servicing small and mid-size businesses and individual clients providing PC peripheral and LAN/WAN support. Daily duties consisted of: microcomputer software, operating systems, software utilities, assembly/disassembly of PC/Servers, data communications, local area networks (LANS), tactical LANS, problem solving structured design planning, database system design and development (programming), error recovery, data security, Create and maintain Active Directories for Server2000 and 2k3 to include user management and daily and weekly backups of data.

 

Key Contributions:

·     Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for multiple customers.

·     Performed Site surveys and met scheduled due dates for new or upgraded customers.

·     Managed all circuit provisioning and testing with Local Bell Companies and Internet Service providers.

·     Conducted and provided research and pricing plan for new or upgraded equipment to optimize tools for daily business operations.

·     Performed system upgrades to include managing RAID backup’s and configurations

·     Managed 10 employees.

 

      MCI

       Data Network Engineer                                                                                                     95-97

U.S. Army

Tactical System Microwave Controller/Telecommunications System Operator                82-95

 

 

 

 

 

 

 

 

Education and Credentials

Kingsborough CC, Brooklyn, NY GPA 2.5

University of Maryland, Seoul Korea GPA 3.0

 

 

Professional Training and Certifications

 

Certificate, VMWARE VSPHERE: INSTALL, CONFIGURE, MANAGE [V6.0]

CompTIA Security + CE -IAW DOD Directive 8570.1

CompTIA A+

Certificate, Total Army Instructor Training Course (ITC)

Certificate, Support Cadre Training Course (SCTC)

Certificate, Cisco configuration, Advanced and CIT, Global Knowledge, Trumbull, CT

Certificate, UNIX Systems and Commands, Global Knowledge, Trumbull, CT

Certificate, Integrated Digital Network Exchange, U.S. Army, Panama

Certificate, SATS, U.S. Army, FT. Bragg, NC

Certificate, GTE Mobile Subscriber Equipment Instructor Course, U.S. Army, Ft. Bragg, NC

Certificate, Basic Installers Course, U.S. Army, Ft. Huachuca, AZ

Certificate, Fiber Optic Splicer Course, U.S. Army, Ft. Huachuca, AZ

Certificate, Microwave Systems Network Controller, U.S. Army, Ft. Gordon, GA

Certificate, Telecommunication System Controller, U. S. Army, Ft. Gordon, GA

 

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